POSITION SUMMARY

Overall responsibility for providing support to the Property Manager including general management and certification/ recertification processes at Low Income Housing Tax Credit properties. This position operates within and contributes to an environment in compliance with Fair Housing laws and Equal Employment Opportunity.

QUALIFICATIONS / REQUIREMENTS

Education:   High School Diploma/GED required

Work Experience:   6 months to one year of experience beneficial.

Licenses/Certifications:  SCS (required for Tax Credit site) is beneficial

RELATIONSHIPS

Reports to:  Property Manager

Supervises:  No supervisory duties

Works with: Site staff, Server Support, Accounts Payable, Accounts Receivable, National Training, Human Resources

External relationships: Residents, vendors, Contract Administrator, banks, local citizen/neighborhood centers, Department of Human Services, contractors.

PRIMARY RESPONSIBILITIES

·  Annual recertification of residents

·  Conduct interviews and review applications of potential residents

·  Assist residents, answering questions, and documenting service requests, consulting with service coordinators, when necessary

·  Update tenant listings and waiting list

·  Process move-ins and move-outs

·  Unit inspections

·  Monthly reporting

·  Purchasing supplies and paying bills in a timely manner

·  Appear in court for eviction proceedings

·  Other responsibilities as assigned by Property Manager or Director of Property Management

·  Rent collections and ledger reconciliation

ESSENTIAL SKILLS AND ABILITIES

·  Administrative Skills – general office duties, answering phones, creating memos, email correspondence, knowledge of HUD regulations/policies and One-Site manual

·  Analytical Skills – ability to use statistical data for the recertification process, ability to determine resident turnover and rea- sons why residents are moving, ability to determine resident needs

·  Communication/Language Skills – ability to communicate with residents, other site-level staff, corporate office staff, vendors, and contractors

·  Computer Skills – Outlook, Excel, Word, Internet, One-Site

·  Coordinating Skills – ability to organize and maintain tenant files, coordinate monthly activities, and maintain waiting list

·  Creative Skills – ability to design flyers, calendars, bulletin boards, activities, and forms; ability to promote property through marketing and leasing efforts

·  Leadership Skills – ability to motivate others and operate as a team; ability to take initiative and delegate work to others.

 ability to manage emergency situations

·  Mathematical Skills – ability to calculate social security rates, rent payments and pro-rations; ability to maintain purchasing and declining balances

·  Other Skills – confidentiality, customer service, patience, professionalism, teamwork

WORKING CONDITIONS

Work is typically performed in a normal office environment with moderate noise level. Walking is required for property tours and may expose you to weather conditions.